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OTA updates problem
I have the Kia Connect Utimate Package
Which includes over the air updates.
Says OTA available. I click update and get an error “please check the device contains the update files”.
So won’t update. Any suggestions?
Which includes over the air updates.
Says OTA available. I click update and get an error “please check the device contains the update files”.
So won’t update. Any suggestions?
Replies
That's not telling you that you have an update available, it's letting you know that OTA updates can happen on your vehicle when one becomes available.I have the Kia Connect Utimate Package
Which includes over the air updates.
Says OTA available. I click update and get an error “please check the device contains the update files”.
So won’t update. Any suggestions?
I'm guessing you must have to pay to get OTA updates for the 2026 Kia Sportage Hybrid. I called the dealership and they didn't know the process but told me to call Kia Customer Care. I did that and they told me it's fully automatic and downloads are seamless without me doing anything. I then found information on a Kia website that stated:
Does anyone know if you DON'T pay a lot of money each year for Kia Connect Ultimate, do you get ANY OTA updates to your vehicle for free? How would I even know if an update is available for my car? I can't imagine that the service department would give me an update when I'm getting an oil change, especially since they knew nothing about OTA updates. This is very upsetting to know that updates to your vehicle continue to cost money for as long as you own the car...this just seems crazy! I was able to download map updates in my Mazda for 3 years FREE. Kia should certainly provide safety updates and updates which fix issues for FREE during the warranty. Am I crazy...or what?
How to Update Your Kia's Software
(Kia Connect subscription required)Does anyone know if you DON'T pay a lot of money each year for Kia Connect Ultimate, do you get ANY OTA updates to your vehicle for free? How would I even know if an update is available for my car? I can't imagine that the service department would give me an update when I'm getting an oil change, especially since they knew nothing about OTA updates. This is very upsetting to know that updates to your vehicle continue to cost money for as long as you own the car...this just seems crazy! I was able to download map updates in my Mazda for 3 years FREE. Kia should certainly provide safety updates and updates which fix issues for FREE during the warranty. Am I crazy...or what?