Nope, never heard back from the dealer and proceeded to let Kia buy it back. If Kia's escalation dept and dealer service depts. are this bad when it's under threat of a lemon law buyback can you imagine what it's going to be like later.Did you ever get this resolved?
Have you sorted your problem? My car do the same.the car has been at dealer for 1 week. They acknowledge the problem but cant find the source of the vibration.
Only issues that are confirmed are no vibration in EV mode and appears worse when coasting at high speeds.
Any suggestions?
