Anti-theft software news update

G

GeeTee

New member
Messages
3
Reaction score
0
Points
1
I had our 2017 Sportage scheduled for the recently announced software update to provide theft protection. I received an email from my local dealer that they have found that the update can cause more problems. ???

Here's the text from my dealer:

"I AM REACHING OUT TO YOU TO LET YOU KNOW WE ARE NEEDING TO CANCEL YOUR APPOINTMENT FOR THE ANTI THEFT SOFTWARE UPDATE, THERE ARE MANY ISSUES THAT COULD HAPPEN AFTER GETTING IT COMPLETED. KIA MANUFACTURE WILL SEND ANOTHER NOTICE OUT LETTING YOU KNOW WHEN THE ISSUES HAVE BEEN RESOLVED. I APOLOGIZE FOR ANY INCONVENIENCE."
 
I just got mine installed this morning (3-31-23). They made a big deal about the window sticker that comes with it. Makes me wonder if any software was installed at all.
 
sonyho said:
I just got mine installed this morning (3-31-23). They made a big deal about the window sticker that comes with it. Makes me wonder if any software was installed at all.
Click to expand...
It's going to be interesting how this all works out. In my area, rural and small towns, theft is probably low on the scale of problems.
 
I wish my dealer had known about the issues with the anti-theft update and offered me a choice before he uploaded it to my vehicle. I had the anti-theft update installed at the end of last October and ever since then my remote start won't work because my car thinks someone is trying to steal it because of the update installed. This issue has involved numerous visits back to the dealer, emails to customer service as well as phone calls, a certified letter to the CEO of KIA America (which he never acknowledged) and then the dealer keeping my car 2.5 weeks trying to work around the issue. After all the research I did on here after this happened it seems that yes, KIA knew there was a glitch with the update and remote starts but kept doing the update anyway. I told my dealer back in November that since they cannot uninstall the update that they needed to make my car what it was before the update and give me a new computer with no update in it. Finally after almost 4 months they are going to do that because they have no other resolve. This is supposed to take place next week. Will see what happens.
 
Have there been any recent advancements in anti-theft software that could benefit KIA Sportage owners in protecting their vehicles from theft?
 
You must log in or register to reply here.
Back
Top